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Below is a list of our most common questions and answers. If we have not covered your question please call Free 0800 634 9307 or email sales@tvbed.co.uk
Q: Is our New York Madison TV Bed the same as the Dreams New York TV Bed
A: NO - the tailoring of our New York Madison is more detailed around the foot and head board. The head board is also a different 'fuller' design
Q: Why is there two prices for the New York Madison TV Bed A: Because the more expensive option includes an upgraded premium mattress worth up to £1000
Q: Can I use my own mattress and exclude any free mattress to receive a discount A: Yes
Q: Can I choose a mattress from sister sites to TVBed.co.uk A: Yes
Q: Is the TV included with the bed/ottoman
A: Yes
Q: Is the TV LCD or Plasma
A: All the models are LCD or LED
Q: Can I upgrade to a larger TV
A: If a TV is included with the bed it will be a 26" model or a 32" with the the Emporer TV Bed and an upgrade option with the Azure TV Bed.
Q: Can I exclude the pre installed TV and install my own A: No as the bases are laser drilled and professionally installed
Q: What is the maximum TV size (if available)
A: 32 inch
Q: Can I use my current LCD/Plasma
A: Yes, in the remote controlled beds
Q: If I supply my own TV will the engineer fit it for me A: Yes if compatible
Q: Do the Manual Beds include installation A: No they are self assembly
Q: Can I change my TV brand option on the beds that come with a TV
A: No, afraid not
Q: Does the TV & Bed come with a warranty
A: Yes, 1 or 2 years depending on the bed (inc. in description)
Q: Does the bed include a mattress
A: Yes, on some beds and an option on others
Q: What can the beds be covered in
A: You can use your own fabric (call for a quote on 0800 084 26 84 or email sales@tvbed.co.uk) or a standard faux leather or leather on most models (dark brown, ivory, parchment, black, parchment and cognac)
Q: Does the price include delivery and installation
A: Yes the price includes delivery to mainland UK and delivery only on the Seattle, Denver, Montreal and Toronto TV Beds.
Q: Can we deliver on Saturday's
A: Yes - in some circumstances at an extra charge
Q: Can I have a special size made
A: Yes on application
Q: Can I specify an earliest deliver date or specify a delivery period
A: Yes
Q: Can I put my order on hold until I am ready for delivery A: Yes
Q: Does the bed come cable ready to plug and go
A: Yes, most beds come with 1 x coaxial, 1 x scart & 1 x hdmi lead
Q: Can I add a DVD
A: Yes, you can purchase a DVD if available at time of purchase
Q: Can I add a Sky or a digital receiver
A: Yes and connections/wiring will be needed
Q: Can I use a Sky Mouse to operate the Sky receiver
A: No, we do not recommend this
Q: Can I have the storage compartment situated on the opposite side than the normal specifiction A: Yes at charge of £95.00
Q: Where should the electric and aerial points be situated
A: At the head of the bed or in the floor under the bed
Q: How is the bed delivered
A: the bed is delivered in sections in heavy duty boxes
Q: Can I change my preference once in production
A: No as they are all hand made to order
Q: When must the order be paid for
A: At time of order by credit/debit card, cheque, bank transfer or cash (25% deposit can be paid)
Q: Will I receive a written confirmation
A: Yes, instantly if ordered online and you will receive written confirmation the very next business day
Q: Will I be kept up to date with the progress of my order
A: Yes, by the person who confirmed your order
Q: Can I purchase a bed side table/cabinet
A: Yes
Q: Do all the beds have side compartments
A: Yes
Q: Can the side compartment be on the left or right
A: Yes on request (fee may apply)
Q: What type of base is used
A: A beech slatted base is used
Q: Is the base suitable for all mattresses
A: Yes the base is suitable for most mattresses and increases air circulation
Q: Can I have choose an adjustable base in order to raise my lying position
A: No, not at present
Q: What is the voltage
A: UK 240V
IF WE HAVE NOT COVERED YOUR QUESTION PLEASE CALL FREE ON 0800 084 26 84 or email: sales@tvbed.co.uk