Below is a list of our most common questions and answers. If we have not covered your question please call Free 0800 634 9307 or email sales@tvbed.co.uk

Q: Is our New York Madison TV Bed the same as the Dreams New York TV Bed
A: NO - the tailoring of our New York Madison is more detailed around the foot and head board. The head board is also a different 'fuller' design 

Q: Is the TV included with the bed/ottoman
A: Yes

Q: Is the TV LCD or Plasma
A: All the models are LCD (liquid crystal display)

Q: Can I upgrade to a larger TV
A: Yes you can if the option is available

Q: What is the maximum TV size (if available)
A: 32 inch

Q: Can I use my current LCD/Plasma
A: No, the beds are specifically designed around the chosen model

Q: Can I change my TV brand option
A: No, afraid not

Q: Does the TV & Bed come with a warranty
A: Yes, 1 year

Q: Does the bed include a mattress
A: Yes and you have a choice of three types and a discounted mattress with the Madison

Q: What can the beds be covered in
A: You can choose between a fabric, faux suede & leather (dark brown, ivory, parchment & black leather with the Madison)

Q: Does the price include delivery
A: Yes the price includes delivery to mainland UK

Q: Can we deliver on Saturday's
A: Yes - in most circumstances (on application)

Q: Can I have a special size made
A: Yes on application

Q: Can I specify a delivery date
A: Yes

Q: Does the bed come cable ready to plug and go
A: Yes, the bed comes with 1 x coaxial, 1 x scart & 1 x hdmi lead

Q: Can I add a DVD
A: Yes, you can purchase a DVD if available at time of purchase or use your own. You must use a Loewe DVD with a Loewe TV. The Loewe DVD can be operated through the TV with the remote control

Q: Can I add a Sky or a digital receiver
A: Yes and connections/wiring will be needed

Q: Can I use a Sky Mouse to operate the Sky receiver
A: No, we do not recommend this

Q: Can I have the storage compartment situated on the opposite side than the normal specifiction

A: Yes at charge of £95.00

Q: Where should the electric and aerial points be situated
A: At the head of the bed

Q: How is the bed delivered
A: the bed is delivered in sections in heavy duty boxes 

Q: Can I change my preference once in production
A: No as they are all hand made to order

Q: When must the order be paid for
A: At time of order by credit/debit card, cheque, bank transfer or cash

Q: Will I receive a written confirmation
A: Yes, instantly if ordered online and you will receive written confirmation the very next business day

Q: Will I be kept up to date with the progress of my order
A: Yes, by the person who confirmed your order

Q: Can I purchase a bed side table/cabinet
A: No not at the moment

Q: Do all the beds have side compartments
A: Yes, however the New York & Madison TV bed is left open. Other models have a motorised cover

Q: Can the side compartment be on the left or right
A: Yes on request

Q: What type of base is used
A: A beech slatted base is used

Q: Is the base suitable for all mattresses
A: Yes the base is suitable for most mattresses and increases air circulation

Q: Can I have choose an adjustable base in order to raise my lying position
A: Yes you can choose to have a fixed or adjustable mechanism (fixed only with the Madison) 

Q: Is the adjustable mechanism 2 units
A: Yes all adjustable mechanisms are in 2 parts for independent movement

Q: Can the adjustable mechanism be operated with one remote
A: Yes a mono remote can be used to move both bases at the same time

Q: What is the voltage
A: UK 240V

IF WE HAVE NOT COVERED YOUR QUESTION PLEASE CALL FREE ON 0800 634 9307 or email: sales@tvbed.co.uk