Frequently Asked Questions

NO, ALL OUR TV BEDS ARE DESIGNED TO ACCOMODATE A WIDE RANGE OF CUSTOMERS OWN TV'S, IF UNSURE, PLEASE CALL OUR OFFICE FOR ADVICE.
NO, ALTHOUGH A WELL SUBSIDISED OPTION IS OFFERED WITH YOUR PURCHASE.
 
 
 
 
 
NO, ALL OF OUR BEDS ARE DESIGNED FOR EASY SELF ASSEMBLY.
NO, AS WITH MOST FURNITURE PROVIDERS, THIS IS THE RESPONSIBILITY OF THE CUSTOMER.
THIS IS THE RESPONSIBILITY OF THE CUSTOMER PRIOR TO THE ARRANGED INSTALLATION.
YES. THIS IS ALSO AVAILABLE AS A DOWNLOAD PDF ON THE PRODUCT PAGE WITH SOME MODELS.
YES. PLEASE CALL US TO ARRANGE<
SUBJECT TO BED MODEL, MOST BEDS ACCOMDATE TVS FROM 32” TO 43”, SOME MODELS NOW TAKE UPTO 50" HOWEVER NOT OLDER SONYS.
THE HEADBOARD COMES COMPLETE WITH THE BED, HOWEVER YOU MAY CHOOSE NOT TO USE THAT.
REGRETTABLY NO, ALTHOUGH YOU MAY ARRANGE YOUR OWN CARRIER TO COLLECT,
YES, WE HAVE A SHOWROOM SITUATION IN HAYDOCK WA11 9XQ AND ARE OPEN 7 DAYS.
AS WE USE A 3RD PARTY INSTALL COMPANY, THEY ADVISE THAT IT MAY TAKE ANYTHING FROM 1 WEEK UP TO OUR PREFERED MAXIMUM OF 4 WEEKS SUBJECT TO THEIR EXISTING LOGISTICS.
YES WE HAVE A CHOICE OF PAYMENT OPTIONS THAT INCLUDE 0% FINANCE, OR OUR POPULAR LAYAWAY SYSTEM
WE HAVE DIFFERENT WARRANTIES FOR DIFFERENT BED MODELS, AND THAT’S FOR 12 MONTHS, PLEASE REFER TO THE PRODUCT PAGE FOR INDIVIDUAL WARRANTY INFORMATION.
THAT WOULD DEPEND ON THE INDIVIDUAL BED MODEL, SOME MODELS HAVE A ‘MAN AND VAN’ WARRANTY AND SOME HAVE A PARTS POSTED WARRANTY, AGAIN THAT INFORMATION IS ON THE PRODUCT PAGE
ALTHOUGH THERE MAY BE A CHARGE FOR WHATS CALLED A FAILED INSTALL, WE WILL WORK WITH YOU TO FIND AN ALTERNATE MODEL THAT’S BETTER SUITED.
YES OF COURSE, YOU MAY CANCEL AN ORDER AT ANY TIME PROVIDED IT HAS NOT ALREADY BEEN COLLECTED BY OUR INSTALLERS AS WE WILL HAVE THEN BEEN EXPOSED TO COSTS THAT WILL NEED ADDRESSING.
YES OF COURSE UNDER THE NEW DSR YOU ARE WELCOME TO DO SO, HOWEVER THERE WILL BE DELIVERY COSTS AND RECOLLECTION COSTS TO CONSIDER ALONG WITH A RESTOCKING FREE, AS DELIVERIES ARE ONLY FREE OR AT A SUBSIDISED COST ON CONDITION THAT THE BED IS KEPT.
ALTHOUGH LONG OUT OF WARRANTY, WE ARE ALWAYS HAPPY TO HELP WHERE WE CAN AND IF WE HAVE THE PARTS AVAILABLE ASSUMING THAT YOUR MODEL HAS NOT BEEN SUPERCEDED WE WILL HELP YOU WITH REDUCED COST.
WOODEN SLATS ARE CLASSED AS A CONSUMABLE AND WE NORMALLY HAVE THOSE IN STOCK AND CAN PROVIDE REPLACEMENTS FREE AS NEEDED AFTER POSTAGE.
AS WE USE THE SERVICES OF A 3RD PARTY, THEY SOMETIMES DO HAVE ROUTES THAT WILL INCLUDED WEEKEND DELIVERIES.
NO, AS WE OFFER THE DELIVERY FREE OR SUBSIDISED, WE CAN ONLY DO THAT BASED ON OUR RELATIONSHIP WITH THE DELIVERY COMPANY AND THEIR EXISTING ROUTES AND SCHEDULES. IT IS EXPECTED THAT CUSTOMERS ACCOMMODATE THE CARRIERS TIMESCALES.