Delivery & Returns

Delivery

We offer a free delivery service with all of our TV Beds. This is normally within 5-10 working days for stock items. If it is a pre order model, the timescale will be quoted on the product page with an expected time of arrival (ETA) into our hub. We always fast track our pre order models once they arrive with us falling within the usual 7 working day timescale.  

Your TV Bed order will always be booked in prior to delivery advising you of the delivery date, once the delivery is accepted, a time slot will be sent to you 24hrs prior. On the day of the delivery, the driver will call you 30 minutes prior to inform you that they are on there way. If the carriers are unable to deliver the goods on the day of delivery (for example because the specified delivery location is unoccupied) you may be charged a re-delivery fee.

Delivery is free on all UK mainland orders* and based on a standardised house with over threshold delivery. Please call to discuss alternate delivery arrangements such as special needs assistance, flats, tenement buildings etc. Orders outside the usual postcode areas or within Scottish Highlands / Southwest Counties or some postcode areas may not be catered for by our carriers and possibly quoted on an individual basis. Extra delivery time or cost may be required, therefore our usual 1 to 2 weeks may be extended.

Although Northern Ireland is apart of the United Kingdom, we do not deliver here as it is overseas and not apart of the UK mainland. However, we are more than happy to work with a freight forwarded organised on behalf of yourself. 

Smaller items such as pillows, mattress protectors and duvets etc. which have been purchased on their own, will be delivered within 2-3 working days with a courier. 

Orders in rural out of area locales are quoted on an individual basis and will carry a small surcharge as passed on by the carrier however we still subsidise the main cost, usual postcodes are AB, DD, KY, FK & PA, also TR, PL, TQ, EX, and PH, IV, KW, HS, - if unsure, please call 01942 718471 or email sales@tvbed.co.uk 

Overseas deliveries are currently not possible however goods can be collected from our hub by pre-arrangement - 

Please note, to comply with finance rules, delivery can only be made to the addresses used on the finance application form, if delivery is required to an address other than that provided on the finance application form, please call our office to discuss procedure. It is important that any delivery address is included within your finance application 

Certain mattresses that are not in stock and are handmade to order may extend delivery times and, on some occasions, delivered separately form the rest of your order direct from the supplier. It is also the customers responsibility to ensure that their choice of bed will fit in their room of choice and that access to said room is adequate to ensure goods be delivered.

Your delivery is one of many and our carriers will need you to comply as best as possible to keep everything smooth for yourselves and therefore keeping good time for all our customers deliveries.

Delivery & Installation

We offer as an option, delivery & installation at an extra cost of £99.00 for each bed. The delivery and installation are carried out by experienced installers so be rest assured that your bed will be up and running before you know it… The installation will include taking the items to the room of choice, unpacking, assembling, and removing all packaging. Delivery that is including installation can take up to 5-10 working days to be scheduled. Orders outside the usual postcode areas or within Scottish Highlands / Southwest Counties may take longer to be scheduled.

Installation is only available through the week, Monday to Friday. At the moment, installation is not available on Saturdays and Sundays. You can pick a suitable date from a calendar which will be provided to you by the delivery company.

The delivery and installation will always be booked in prior to delivery advising you of the date. The delivery crew will text your 2-hour delivery window by 6pm the evening prior to delivery.

You will be notified 15 minutes before their arrival by text message. Should the installer be delayed by circumstances outside of their control, the carrier will be in contact to inform you of the delay. Under such circumstances a delayed start will be proposed, but if such proposal is unacceptable to the customer, then an alternative appointment will be arranged.  

If the installers arrive and someone is not at the property, this will be classed as a failed delivery, and you will be charged an additional £99.00 to re-book in your delivery and install.

On arrival, the crew will remove their shoes/wear overshoes and walk the route to where the products will be placed. They will only take the product up to a maximum of 4 floors, anything further may incur a charge.

Please note, access to the room of choice must be clear and have substantial room for items to be assembled. Please ensure any previous beds have been dismantled and removed prior to the arrival of your new bed.

On the rare occasion that there are any issues with the product(s), the installers will take any relevant images and provide us with a full report. Our customer service team will then be in contact in a timely manner to resolve this.   

Installations are carried out by an independent company and are not undergone by TV Bed, we are not liable for any damages to your property and in the off chance any damage does happen, you will have to contact the installers direct to resolve this.

Delivery/Collection Charges

If you are returning an item on delivery because of an error on our part or because it is defective, we will be happy to change the product for the correct item or replace it with an exchange item. If you have a change of heart, that is not a problem. We would only ask that you cover the original delivery and collection charges. This includes any product refused under Distance Selling Regulations.

 

Returns Policy

Defective Items

You can always return products if they are defective. Please note we only accept returns of products that have been opened if they are defective. Should you find your products to be defective please fill in our Replacement Request Form within 48 hours of receipt of faulty goods.

Cancellations

If you are not totally satisfied with your purchase for any reason other than faulty goods (excludes special orders) it is your responsibility to return any such items in a pristine saleable condition in their original box and or packaging. You will be responsible for the return of the goods. Prior to returning any products, please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return 'Cancellation Request' If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The return address is TV Bed, 18 Winchester Road, Haydock. WA11 9XQ.

Please note, if cancellation falls within DSR rules, you will be responsible for the costs of returning the goods to our depot and any associated delivery costs. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 5 working days.

NestCo adheres to the UK's distance selling regulations 2000. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 14-day cooling off period. 

Pillows, duvets, mattresses, and accessories that have been unsealed and removed from the original packaging are exempt from your right to cancel for reasons of health and hygiene as the product will be deemed to have been used.

Products that have been made to a bespoke size or personalised type and because of that cannot be sent on approval. Any credits in lieu of monies offered, have a time limit of 6 months from offer.
Your statutory rights are not affected.

Cancellation after receiving any free option/s

If for any reason, DSR or a fault, you cancel your order but have received a free or subsidised option as an incentive with your complete order, the full RRP value of that option/s including postage will be deducted from any refund.

* Certain areas may have a small surcharge subject to our carriers.