Finance Available With Klarna
5 Year Warranty On All Our TV Beds
Excellent 4.8 out of 5
One Tree Planted With Every Order
Finance Available With ClearPay
Installation Option Available for £99

Delivery & Returns

Why we don't do next day delivery? 

We at TVBed.co.uk spend most of our time producing the best product possible, equalling that with the best packaging. We would never put our product at the risk of 'man handling' which seems to be very common with big products delivered nationwide the next day. Our installation service is also a well planned appointment service, which is not possible on a next day delivery. We would rather you receive your order in the perfect way it was produced. Patience is recommended.

Here at TV Bed, we’re committed to making your experience smooth from start to finish, including delivery. Below, you'll find everything you need to know about how and when your new TV Bed will arrive.

Standard Delivery

We offer fast and reliable delivery across the UK, with all orders scheduled at a time that works for you. This is normally estimated within 5-7 working days for stock items. If the item you have ordered is a pre order model, the timescale will be quoted on the product page with an expected time of arrival (ETA) into our hub. 

Our standard delivery service includes over-the-threshold delivery, your items will be brought safely into your home.


Your TV Bed order will always be booked in prior to delivery advising you of the delivery date, once the delivery is accepted, a time slot will be sent to you 24hrs prior. On the day of the delivery, the driver will call you 30 minutes prior to inform you that they are on their way.

Certain mattresses that are not in stock and are handmade to order may extend delivery times and, on some occasions, delivered separately from the rest of your order direct from the supplier, on average mattresses can take between 1-6 weeks to arrive. 

While we always aim to deliver within the estimated timeframes, occasionally deliveries may take slightly longer due to factors beyond our control (such as supplier delays, high demand, or courier issues). We’ll keep you updated every step of the way and do our best to get your order to you as quickly as possible.

Please note that deliveries to Scotland may take slightly longer than our standard delivery times due to regional transit times.

Out of Area Deliveries 

Orders in rural out of area locales are quoted on an individual basis and will carry a small surcharge as passed on by the carrier however we still subsidise the main cost.

Out of area postcodes are: CF, EX, HR, LD, LL, NP, PL, SA, SY, TQ, TR, CA, DG, EH, FK, G, KA, KY, ML, PA, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, TD, AB, DD, IV, PH, NR, CT, TN, BN, PO, SO, DT, EX, BX

(Distance - Quotation Request)HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9,IV21, IV22, IV23, IV26, IV27,IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49,IV51, IV52, IV53, IV54,IV55, IV56,KA27,KW1, KW2, KW3, KW4, KW11, KW12, KW13, KW14,KW15, KW16, KW17,PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73,PA74, PA75, PA76, PA77, PA79, PA79,PH42, PH43, PH44,ZE1, ZE2, ZE3, KA28 PA20 PA80,PH36, PH37, PH38, PH39, PH40, PH41

Delivery to the above postcodes will take longer between 2-4 weeks however, our carriers will try there very best to deliver as quickly as possible.

Overseas deliveries are not currently possible however goods can be collected from our hub by pre-arrangement, or we can deliver to a freight forwarded organised on your behalf. We only offer delivery within UK mainland. 

Access Requirements

To ensure a smooth and successful delivery, please make sure the delivery team has safe and clear access to your property and the room where your TV bed will be placed.

What to check before delivery:

  • Doorways, hallways, and staircases are wide and clear enough for large boxes
  • Tight corners or awkward turns are navigable
  • Stair access or elevator use (for upper floors) is available and permitted
  • Parking is available nearby, with any necessary permits arranged in advance
  • Road access is suitable for a large delivery vehicle (e.g. no height or width restrictions, gated entry, or road closures)

    Important:

If your property has any access restrictions, such as limited parking, narrow roads, stairs-only access, or delivery time restrictions, please inform us as early as possible. This allows the delivery team to plan accordingly and avoid delays or failed delivery attempts.

Failure to notify us of access issues in advance may result in a rescheduled delivery and additional charges.

Delivery & Installation

 

We offer as an option, delivery & installation at an extra cost of £99.00 for each bed. The delivery and installation are carried out by experienced installers so be rest assured that your bed will be up and running before you know it… The installation will include taking the items to the room of choice, unpacking and assembling. Delivery that is including installation can take up to 5-10 working days to be scheduled. Orders outside the usual postcode areas or within Scottish Highlands / Southwest Counties may take longer to be scheduled. It is also the customers responsibility to take all precautions to protect things such as light carpets and light walls for when products are being delivered into their home.

Installation is only available through the week, Monday to Friday. At the moment, installation is not available on Saturdays and Sundays. You can pick a suitable date from a calendar which will be provided to you by the delivery company.

The delivery and installation will always be booked in prior to delivery advising you of the date. The delivery crew will text your 2-hour delivery window by 6pm the evening prior to delivery.

You will be notified 15 minutes before their arrival by text message. Should the installer be delayed by circumstances outside of their control, the carrier will be in contact to inform you of the delay. Under such circumstances a delayed start will be proposed, but if such proposal is unacceptable to the customer, then an alternative appointment will be arranged.  

If the installers arrive and someone is not at the property, this will be classed as a failed delivery, and you will be charged an additional £99.00 to re-book in your delivery and install. If the bed you have chosen does not fit up the stairs and the installation cannot take place, you will not be eligible for a refund of the Installation. 

 
On arrival, the crew will remove their shoes/wear overshoes and walk the route to where the products will be placed. They will only take the product up to a maximum of 4 floors, anything further may incur a charge.

Please note, access to the room of choice must be clear and have substantial room for items to be assembled. Please ensure any previous beds have been dismantled and removed prior to the arrival of your new bed.

On the rare occasion that there are any issues with the product(s), the installers will take any relevant images and provide us with a full report. Our customer service team will then be in contact in a timely manner to help resolve this.  

Installations are carried out by an independent company and are not undergone by TV Bed, we are not liable for any damages to your property and in the off chance any damage does happen, you will have to contact the installers direct to resolve this.

Can I cancel my delivery? 

We understand that plans can change and we're happy to work with you on this. If you cancel or amend your delivery date prior to your order being dispatched, there will be no charges. However, if you cancel after your order has been dispatched, our delivery team would have already started to prepare your order for delivery, and you would incur a re-delivery fee.

Can I change my delivery address?

To comply with finance rules, delivery can only be made to the address provided at the time of order, if delivery is required to an address other than that provided, please call our office to discuss procedure. It is important that any delivery address is included within your finance application. 

What happens if I miss my delivery? 

To help you plan for your delivery, our carriers will send you a time slot the evening before to let you know when to expect it to arrive. Unfortunately, if you're not available to accept your delivery then you will incur a failed delivery charge to cover the cost of re-delivery. Once this has been paid, your delivery will then be re-booked. If you choose to cancel your order, the delivery charge will be deducted from your refund.

Cancellations Prior to Delivery 

At TV Bed we understand that plans can change. If you need to cancel your order before your TV bed is delivered, that is not a problem. If you cancel before your order has been dispatched, there will be no charge for the cancellation. However, if you cancel after your order has been dispatched our delivery team would have already started to prepare your order for delivery so a 5% admin fee will be deducted from your refund. 

Returns Policy

Here at TV Bed, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your TV bed or accessories, we're here to help.

We strongly recommend that all customers carefully measure their space and ensure the bed's size, style, and features suit their needs before placing an order. TV beds are large, premium items, and it's important to be confident that the product will fit comfortably in your room and meet your expectations. We strongly advise that you measure the access to your room, specifically doorways and staircases as there will be cost implications to return a product that not fit any reasons not attributed to TV Bed.  

Change of Mind

You have 14 days from the date of delivery to request a return if you’ve changed your mind.

To qualify for a return:

  • The item must be unused, in its original packaging, and in resaleable condition
  • All components, including manuals, cables, and accessories, must be returned
  • A restocking fee may apply


    Please note, if cancellation falls within DSR rules, you will be responsible for the costs of returning the goods to our depot and any associated delivery costs. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 5 working days.

    NestCo adheres to the UK's distance selling regulations 2000. However, we regret that we cannot accept returns of the following products and will be exempt from the statutory 14-day cooling off period:

Pillows, duvets, mattresses, and accessories that have been unsealed and removed from the original packaging are exempt from your right to cancel for reasons of health and hygiene as the product will be deemed to have been used.

Damage or Faulty Items 

If your item arrives damaged or develops a fault within the warranty period, please contact us within 48 hours of delivery (for damage) or as soon as a fault is noticed.

We will:

  • Request photos or a video of the issue
  • Offer a repair, replacement, or full refund, depending on the situation

    We aim to resolve all issues as quickly and fairly as possible.

Return Process

  •             Contact our team at sales@tvbed.co.uk to request a return
  •            We’ll provide instructions and, where applicable, arrange collection
  •            Once the item is received and inspected, a refund will be processed within 7–10 working days

Cancellation after receiving any free option/s

 

If for any reason, DSR or a fault, you cancel your order but have received a free or subsidised option as an incentive with your complete order, the full RRP value of that option/s including postage will be deducted from any refund.