Delivery & Returns

Delivery

We offer a free delivery service with all our TV Beds. This is normally within 7-14 working days for stock items. If it is a pre order model, the timescale will be quoted on the product page with an expected time of arrival (ETA) into our hub. We always fast track our pre order models once they arrive with us falling within the usual 7 day timescale. 

 

Christmas Delivery 2023

Our cut off date for guaranteed pre-Christmas nationwide delivery is 05.12.23 (subject to area), this is for items that are in stock, orders placed before the 05.12.23 will be delivered by the 23.12.23. Our carriers will be in contact within this time period to confirm your delivery date. Be first to have your super TV Bed early in January by ordering within this period and quote CHRISTMAS5 at checkout to get 5% discount. 

If you are ordering a model under pre-order which has an ETA of December, delivery within December is not guaranteed, you will be notified of an in stock date and our carriers will then be in contact direct to arrange your delivery. 

Delivery schedules will resume from the 5th of January.

Orders placed for items in stock between the 05.12.23 and 04.01.24 will be delivered within 7-14 working days after the 05.01.24. 

 

Your TV Bed order will always be booked in prior to delivery with you advising you of the delivery date. A tracking link is sent to you on the day of your delivery. 

Delivery is free on all UK mainland orders* and based on a standardised house with over threshold delivery. Please call to discuss alternate delivery arrangements such as special needs assistance, flats, tenement buildings etc. Orders outside the usual postcode areas or within Scottish Highlands / Southwest Counties or some postcode areas may not be catered for by our carriers and possibly quoted on an individual basis. Extra delivery time or cost may be required, therefore our usual 1 to 2 weeks may be extended.

Orders in rural out of area locales are quoted on an individual basis and will carry a small surcharge as passed on by the carrier however we still subsidise the main cost, usual postcodes are AB, DD, KY, FK & PA, also TR, PL, TQ, EX, and PH, IV, KW, HS, - if unsure, please call 01942 718471 or email sales@tvbed.co.uk 

Overseas deliveries are currently not possible however goods can be collected from our hub by pre-arrangement - 
FAST TRACK deliveries may only be done to the payment address and not a 3rd party address.
Please note, to comply with finance rules, delivery can only be made to the addresses used on the finance application form, if delivery is required to an address other than that provided on the finance application form, please call our office to discuss procedure. It is important that any delivery address is included within your finance application 

Delivery time of our TV Beds is approximately 7-14 working days for a stock item from order and will aim to keep you informed of its progress throughout. Certain mattresses that are not in stock and handmade to order may extend deliver times. It is also the customers responsibility to ensure that their choice of bed will fit in their room of choice and that access to said room is adequate to ensure goods be delivered.

Your delivery is one of many and our carriers will need you to comply as best as possible to keep everything smooth for yourselves and therefore keeping good time for all our customers deliveries.

Delivery/Collection Charges

If you are returning an item on delivery because of an error on our part or because it is defective, we will be happy to change the product for the correct item or replace it with an exchange item. If you have a change of heart, that is not a problem. We would only ask that you cover the original delivery and collection charges. This includes any product refused under Distance Selling Regulations.

Returns Policy

Defective Items

You can always return products if they are defective. Please note we only accept returns of products that have been opened if they are defective. Should you find your products to be defective please fill in our Replacement Request Form within 48 hours of receipt of faulty goods.

Cancellations

If you are not totally satisfied with your purchase for any reason other than faulty goods (excludes special orders) it is your responsibility to return any such items in a pristine saleable condition in their original box and or packaging. You will be responsible for the return of the goods. Prior to returning any products, please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return 'Cancellation Request' If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The return address is TV Bed, 18 Winchester Road, Haydock. WA11 9XQ.

Please note, if cancellation falls within DSR rules, you will be responsible for the costs of returning the goods to our depot and any associated delivery costs. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 5 working days.

NestCo adheres to the UK's distance selling regulations 2000. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 14-day cooling off period. 

Pillows, duvets, mattresses, and accessories that have been unsealed and removed from the original packaging are exempt from your right to cancel for reasons of health and hygiene as the product will be deemed to have been used.

Products that have been made to a bespoke size or personalised type and because of that cannot be sent on approval. Any credits in lieu of monies offered, have a time limit of 6 months from offer.
Your statutory rights are not affected.

Cancellation after receiving any free option/s

If for any reason, DSR or a fault, you cancel your order but have received a free or subsidised option as an incentive with your complete order, the full RRP value of that option/s including postage will be deducted from any refund.

* Certain areas may have a small surcharge subject to our carriers.