Terms & Conditions

  1. Website Operator 
    This website is operated by Nest Co Ltd.
  2. Licence

    Nest Co grants you a non-exclusive licence to use this website upon the following terms and conditions. Nest Co may terminate this licence at any time without notice. 
  3. Materials in Site

3.1 This website contains material that is owned by or licensed to Nest This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
3.2 All trademarks reproduced in this website, which are not the property of, or licensed to Nest, are acknowledged on the website.
3.3 You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without the prior written consent of Nest Co is prohibited.
3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

  1. Accuracy of Information

4.1 The information in this website is given in good faith and for general information and interest only. It is subject to change without notice. Nest Co is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy.4.2 Offers and monthly promotions where offered are subject to change, and regrettably, differences in pricing or goods cannot be claimed back retrospectively 4.3 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Dimensions and statistics are as provided by their respective manufacturers, not by NestCo and as referred to in 4.1 Nest Co is not responsible for any inaccuracies and (except as set out in clause 6.3) makes no representation and gives no warranty as to its accuracy, this includes hand made mattresses which may, due to material content be either over or under advertised sizes. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility. 4.4 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship 

  1. Linking

5.1 This website contains links to other websites. Nest Co accepts no responsibility or liability for the content of other websites that are not under the strict control of Nest  Co. Any link is not intended to be, nor should be construed as, an endorsement of any kind by Nest Co of that other website.
5.2 You may only create a link to this website from another website or document if such website or document is, in Nest  Co' sole opinion, appropriate to be associated with the Nest brands Nest Co will notify you if such a website or document is not appropriate and require you to remove the link.
5.3 If you create a link to this website, it must open in a full standard browser window and be clear that this website is a separate website from the website or document linking to it. For the avoidance of doubt this website may not open in a window within the website of document linking it or be framed. 

  1. Liability

6.1 Nest does not guarantee that use of this website will be compatible with all hardware and software that may be used by visitors to the site
6.2 Except as set out in clause 6.3, Nest Co will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.6.3 These terms and conditions do not exclude its liability (if any) to you for personal injury or death resulting from Nest's negligence, for fraud or for any matter which it would be illegal for Nest to exclude or to attempt to exclude its liability.

  1. Privacy

This privacy policy forms part of these terms and conditions, however emails and calls may be recorded or monitored to provide evidence of a business transaction and to ensure that compliance to regulatory procedures are met.

  1. Complete Agreement

These terms and conditions (including the privacy statement referred to in clause 7) contain all the terms that you and Nest have agreed in relation to the use of the website and by placing an order online means acceptance of these T&Cs in their entirety.

  1. Jurisdiction and acceptance of these terms and condition.

9.1 This website is controlled and operated by Nest Co from its offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and relates solely to UK mainland purchases or deliveries. Overseas purchases as at customers risk and are not governed or protected by UK law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. 

9.2 Your continued use of this website indicates your acceptance of these terms and conditions. Unfortunately, if you do not accept these terms we must require you to stop using our website and terminate your licence to use it.

9.3 All goods supplied remain the property of NestCo until paid for in full.

10 Delivery

We offer a FREE* delivery on all TV beds, this option is a free service wholly based on our delivery vehicles being in given areas at given times as part of their established run schedules and as such it’s expected that our customers accommodate our carriers timeframes.
Delivery appointments during busy periods range from 6am to 10pm.
Delivery is FREE on all UK mainland orders and based on a standardised house. FREE delivery is to the ground floor over the threshold. Please call to discuss alternate delivery arrangements, or any special needs assistance, such as flats, tenement buildings etc. along with any extenuating circumstance that we may not be aware of and need to pass on to our carrier company. Orders outside the UK mainland and rural out of area locales are quoted on an individual basis and will carry a small surcharge as passed on by the carrier however we still subsidise the main cost, usual postcodes are AB, DD, KY, FK & PA, also TR, PL, TQ, CF, EX and PH, IV, KW, HS, - if unsure, please call 01942 718471 or email sales@tvbed.co.uk 
Please note, to comply with Finance rules, delivery can only be made to addresses used on the finance application form, so include any future delivery address if moving in order to qualify, otherwise delivery can only be to whichever address is provided within the finance application, please call our office to discuss if not clear
Delivery time of our TV Beds, TV Ottomans and Mattresses is approximately 1-6 weeks from order and aim to keep you informed of its progress throughout. It is also the customers sole responsibility to ensure that their choice of bed or mattress etc will fit in their room of choice and that access to said room is adequate enough. Any measurements required are shown on our site or available on request. We do not accept any liability for accidental damage to your property when delivering your items. Please ensure that you have measured both the access and the room accordingly as there will be cost implications to return a product ordered correctly if it won’t fit for any reason not attributed to TVBed.

Our delivery service is free, on acceptance of your order, with cost implications if you get it wrong or cancel once committed.
If we do not gain access on a pre-arranged delivery day with you and need to return for a second time, this will incur a second delivery charge payable before the second attempt. This may also create a delay in you receiving your goods. If you refuse any of our goods on a pre-arranged delivery date due to a change of heart, delivery charges will apply. As your order is online, it is expected that you make yourself available to suit the carrier’s timescales, and not the other way around. This may mean having time off work, if it’s a late evening delivery, it'd be prudent to make preparations to accommodate for that as that isn't reason enough to reject a pre booked delivery time, but be assured our carriers are very accommodating and quiet. 

If a prebooked delivery is rejected, it may take up to 14 days for a new delivery to be rebooked.

If you have chosen delivery & installation at checkout; this will include taking the items to the room of choice, unpacking, assembling, and removing all packaging. Delivery that is including installation can take up to 5-10 working days to be scheduled. Orders outside the usual postcode areas or within Scottish Highlands / Southwest Counties may take longer to be scheduled. Installation is only available through the week, Monday to Friday. At the moment, installation is not available on Saturdays and Sundays. You can pick a suitable date from a calendar which will be provided to you by the delivery company.

The delivery and installation will always be booked in prior to delivery advising you of the date. The delivery crew will text your 2-hour delivery window by 6pm the evening prior to delivery.

You will be notified 15 minutes before their arrival by text message. Should the installer be delayed by circumstances outside of their control, the carrier will be in contact to inform you of the delay. Under such circumstances a delayed start will be proposed, but if such proposal is unacceptable to the customer, then an alternative appointment will be arranged.  

If the installers arrive and someone is not at the property, this will be classed as a failed delivery, and you will be charged an addition £99.00 to re-book in your delivery and install.

On arrival, the crew will remove their shoes/wear overshoes and walk the route to where the products will be placed. They will only take the product up to a maximum of 4 floors, anything further may incur a charge.

Please note, access to the room of choice must be clear and have substantial room for items to be assembled. Please ensure any previous beds have been dismantled and removed prior to the arrival of your new bed.

On the rare occasion that there are any issues with the product(s), the installers will take any relevant images and provide us with a full report. Our customer service team will then be in contact in a timely manner to resolve this.   

Installations are carried out by an independent company and are not undergone by TV Bed, we are not liable for any damages to your property and in the off chance that any damage does happen, you will have to contact the installers direct to resolve this.

 

Dismantle but do not dispose of your old bed until your new one is delivered.

The carriers will not be forced into any undue urgency if you have disposed of your bed prior to the delivery taking place, this is just in case there is any delays with your delivery.
All lead times given are based on estimated times from our suppliers and carriers and are quoted in good faith and time is not considered of essence unless arrangements have been made at order time. it is possible that your anticipated delivery time may be extended because they are not in your area every day or due recently to Covid restrictions. But rest assured they will be with you as soon as we can. Please be aware, that once your order is given to the carriers, cancellation of an order may not be possible and charges may be applicable if cancellation is allowed. 

  1. 25% Deposit

Your deposit and balance can be paid by cash, or card. The full balance must be cleared 48 hours before delivery using any of the above payment methods. A receipt will be emailed to you following any successful payment. When you agree to pay a deposit, it then becomes part of a contract. Such contracts give rights to, and place duties on, both you us and the suppliers. You are asked for a none refundable deposit if we are ordering something specially made to measure or bespoke or we are reserving an item for you. If you then change your mind, or your order is committed for distribution, your deposit can be legally retained. Particularly in the case of the reserved items, as we may have sold the item if it had not been reserved for you.

  1. Audio & TV equipment

Please note that Audio and TV equipment may be changed without warning and specific model details are not provided. In the event of ordering a specific colour or design from older stock it may include a previous model as this would have been fitted at an earlier date. All TV Beds are designed to accomodate the industry wide standard VESA mounting system as utilised by all TV Manufacturers and modern TVs. Bear in mind Sony uniquely do not follow VESA standards and you may need to purchase separately a conversion kit. If unsure, please ask at time of order. We cannot advise what models do not fit due to the vast variety of models available. Its generally considered that you buy a TV to suit the bed, not the other way around as a bed cannot be returned if your TV doesn't fit without cost implications.

  1. Defective Items or faults 

Products ought to be inspected at time of delivery, and any concerns must be first brought to the attention of the carriers and marked on their delivery notes, NestCo should be notified immediately by yourself within 24 hours by email. It is not the installers remit to report faults as they are a 3rd party company. If you've been invited to inspect and therefore signed for in good order, at time of delivery, by the attending carriers any consequent faults cannot be considered. Our Manufacturers overall warranty role is unaffected by this so be assured any future concerns that fall within their remit will be dealt with as quickly and as efficiently as possible on your behalf. . In the rare case of a fault, a 3rd party repair company will be authorised to call and resolve any concerns to the manufacturers specification and satisfaction, however if at the time of their agreed attendance, the repair is refused, the manufacturer will then consider the case closed and no further correspondence with regards to that will be entertained. Items sent via carriers must be checked on arrival and any faults reported within 24 hours of receipt to also comply with carriers rules, any concerns with carried goods advised after 24 hours otherwise may not be considered.. For insurance purposes, relating to carrier deliveries it is very important that before you sign for your items, you check all external packaging for signs of damage. As highlighted damages cannot be claimed at a later date if the delivery was signed for "in good order".

For Carrier items, if there are signs of damage to the packaging, you MUST sign for the items as damaged. You MUST accept all items and call us straight away, we will then arrange for ANY DAMAGED items to be replaced or repaired. You are required to email photo's of the damage before we can send out replacements. All photos must be capable of clearly showing the damage. You must count the number of items that you are signing for. If any items are missing, sign for them as MISSING, ACCEPT all offered items and please call us immediately (or at the maximum, 24 hours after delivery) on 01942 718471. We will then sort out replacing any missing items.

Please do not sign for your items as 'UNCHECKED' as this no longer covers you as the customer for the insurance of the items.

  1. Delivery/Collection Charges 

If you are returning an item on delivery because of an error on our part or because it is defective we will be happy to change the product for the correct item or replace it with an exchange item, with no extra delivery charges being incurred. If after a confirmation of order has been sent for your perusal, a discrepancy on that order isn't reported, we will be jointly responsible for delivery / collection charges, otherwise you will be responsible for the original delivery and any additional collection charge and costs of any other services provided to you in connection with your purchase. This includes any product refused under Distance Selling Regulations. 
*subject to acceptance of order

  1. Cancellations or Change or Mind

15.1    If you are not totally satisfied with your purchase for any reason (excludes special orders). It is your responsibility to return any such items at your cost, in a pristine saleable and unused condition in their original box and or packaging. You will be wholly responsible for the return of the goods and any associated costs of return.

15.2   Goods received back incomplete, damaged or in any condition other than unopened and saleable, will be returned to you and the cost of return carriage charged to your account.

15.3   Prior to returning any products please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return "Cancellation Request". Notification by telephone will not be sufficient to cancel. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.

The return address is: TVBed 18, Winchester Road, Haydock. WA11 9XQ.

15.4   Please note, if cancellation falls within the Information, Cancellation and Additional Charges Regulations 2013 rules previously known as DSR, you will be responsible for the costs of returning the goods to our depot and any associated delivery, collection and restocking costs. Certain manufacturers charge a 25% restocking fee, which will be passed on. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, and upon receipt of your return to our hub for inspection, we will then refund the relevant part of the purchase price of the product within 7 working days. 

15.5   Please note, if an order is accepted legitimately but cancelled, for example, customer hadn't measured correctly, or customer expected delivery to an area or country overseas that we dont deliver to, an admin charge may be applicable for time spent on said order to cancel and refund, that may also apply to any PREORDER that may be cancelled. Admin fee is 5% of order value.

15.6   If you haven't measured pre-emptively prior to goods delivery and find you cannot get your order to room of choice, we are not obliged to accept that order back and if it were to be considered or allowed, it is your sole responsibility to send it back to our hub as 15.1 covers again in brand new unopened resaleable condition.

NestCo Ltd adheres to the U.K.'s  Information, Cancellation and Additional Charges Regulations 2013. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 14 day cooling of period.  

Bases, pillows, mattresses and accessories that have been unsealed and removed from the original packaging or made to order mattresses whether sealed or unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used.Products that have been made to a bespoke size, made to order or personalised type and because of that cannot be sent on approval or returned. Any credits in lieu of monies offered, have a time limit of 6 months from offer.
Your statutory rights are not affected. 

  1. Cancellation after receiving any free options or subsidies .

If for any reason you cancel your order and have received a free option or a subsidised product, such as a mattress for example, as an incentive with your complete order, the full value of the free options or subsidy including postage will be deducted from any refund. Mattresses cannot be returned for hygiene reasons

  1. Re Upholstered Products

In an instance where a customer has a product reupholstered in a material other than the type that may have been originally supplied or offered via the product manufacturer, it is to be expected that there may be slight imperfections or differences due to the nature of the material or due to differing methods of application by third party upholsterers.

  1. Warranty

At NestCo we are proud to provide a fantastic 5 Year structural Warranty on all TV Beds. Please note on lighter materials; there may be slight discolouring by nature of the material, its manufacture, and other anomalies beyond our control. This will be considered wholly acceptable. From the date of delivery, you are given 12 months manufacturing guarantee; Following the expiration of the 12-month manufacturing guarantee, we will extend this for a further 4 years to give you a comprehensive manufacturing guarantee for 5 years from the purchase date. This cover is totally free. First year of warranty is provided by their respective manufacturers and vary from a 'self-fit part only posted' warranty to a 'complete service engineer visit'. Past the 12 months, valid claims will be settled by repairing the damaged product. If parts are required, these will be sourced using the original specification of the product. If the product cannot be repaired, we will provide an alternative settlement. These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your Products, loss, or damage, including rusting and corrosion, due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or insects, damage by animals generally or theft, or accidental damage or loss caused by a third party. If you wish to cover the previously listed, at a small additional cost, a comprehensive 5 years Stain and Accidental Policy can be added at checkout. Ottoman beds by design may need periodic adjustments over time, and that or damage caused by lack of maintenance may not be covered by the manufacturer or their warranty. By agreeing to the Terms & Conditions of your purchase you are agreeing that you have read and understood the Insurance Product Information Document [IPID].  Please feel free to ask more about our 5 Year Structural Warranty and our optional 5 years Stain and Accidental Policy which can be added as an extra at checkout, for more in depth information regarding these covers please Click Here.

  1. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Financing

Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

  1. Ex Display Models

On occasion, due to perhaps end of line or showroom redesign, we may have models listed as EX DISPLAY.  Ex Display models by that virtue may have minor damage, wear or minor parts missing.

This is why they are reduced in price but will always be useable as designed. TV Lifts will be operative as would operation of ottoman lifts, sound systems if fitted, unless otherwise stated. Its in the customers interest to ensure the suitabiility of such models by calling to examine them in our hub as otherwise once delivered they are not returnable if not as expected and requests for additional parts wont be considered.

EX Display models have a 3 month warranty.

    Promotion Offers

Our promotions are strictly within a given time period. This will be the date of promotion (commencing midnight) until stock runs out. ALL promotions are not retrospective. The time of your order determines the inclusion of the promotion.

 Competition Terms and Conditions 

The promoter is: Nestco Limited (tvbed.co.uk), (company no. 5820521) whose registered office is at 18 Winchester Road, Haydock. St. Helens, WA11 9XQ.

Employees of TV Bed, or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter competitions.

There is no entry fee and no purchase necessary to enter competitions.

Winners will be chosen at random by an independent adjudicator appointed by TV Bed. The result is final, and no correspondence will be entered into. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

No cash alternative to the prizes will be offered. Prizes are not transferable.

By entering our competitions, you give TV Bed the right to use your name for the sole purpose of identifying you as a competition winner on our social media channels.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to TV Bed and not to any other party.

Some competitions will be open across multiple platforms, including social media channels, email and in store. Unless otherwise stated you may cast individual entries via each channel.

TV Bed competitions are open to UK mainland residents only.