Every new TV bed includes a 12-month manufacturer’s warranty from delivery for qualifying defects in materials or workmanship. The remedy may include advice, adjustment, a self-fit part, engineer visit, repair, replacement or another appropriate solution.

To claim, email sales@tvbed.co.uk with your name, order number, delivery address, contact number, description and photographs or video. Do not arrange unauthorised repairs.

• Fair wear and tear
• Accidental damage, stains or pet damage
• Misuse, neglect, abuse or overloading
• Incorrect assembly or unauthorised alterations
• Incompatible televisions or accessories
• Failure to follow care or maintenance instructions
• Excessive moisture, heat, sunlight or weather
• Routine ownership adjustments

Exclusions do not remove statutory rights where the product was faulty when supplied.

The optional £49 package combines fabric-care products with structural protection for five years from delivery. TV Bed supports the first 12 months; qualifying years 2–5 claims are handled by Castelan.

Examples may include frames, structural metal, qualifying fabric defects, seams, zips, castors, springs, webbing, TV-lift faults and specified finish defects. Eligibility, limits and exclusions are governed by the supplied Castelan documents.

Structural cover generally excludes wear, accidental damage, neglect, misuse, theft, fire, smoke, weather, excessive water or heat, sunlight, infestation and animals unless expressly stated otherwise.

You must take reasonable care, prevent further damage, follow maintenance guidance, provide accurate information and report a possible claim within the deadline in your policy documents.

For an eligible Castelan structural or PremierCare claim, call 0370 320 3333 or use the “Make a Claim” service on Castelan’s website. Have your certificate or policy number, purchase details and evidence ready.

PremierCare is optional five-year cover for specified sudden and accidental stains or damage. Examples may include qualifying food, drink, cosmetic, paint, grease or dye-transfer stains and qualifying rips, tears, burns or pet damage.

These are examples only. The IPID, certificate and full policy determine cover, exclusions, limits and claim requirements.

The premium is based on the bed value rather than the total order value.

The accepted checkout price applies and includes Insurance Premium Tax at the applicable rate.

Select it at checkout when buying your TV bed. It must be arranged before delivery and cannot be added after receipt. Read the IPID and policy terms first, and retain the certificate emailed after delivery.

Orders placed between 17 April 2024 and 9 September 2025 included five-year structural cover at no extra charge. Outside that period, the standard 12-month warranty applies unless extended cover is shown on the confirmation or bought separately.

Goods must be satisfactory, fit for purpose and as described. Legal remedies can include repair, replacement, price reduction or refund depending on the circumstances and timing. These rights exist independently of all warranty and protection products.

See our Terms & Conditions.

This page is a customer-friendly summary. The applicable IPID, certificate and full terms determine the actual cover. Castelan Limited arranges and administers PremierCare and is authorised and regulated by the Financial Conduct Authority for applicable activities.