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Delivery & Returns

Delivery

We uniquely offer a FREE* delivery and install service with most TV beds. This none standard option is a free service wholly based on our installers vehicles being in given areas at given times as part of their established run schedules. This will be within the given lead time.  

Delivery and install appointments during busy periods range from 6am to 10pm. Our customers are kept informed throughout the delivery process. 


Delivery is FREE on all UK mainland orders and based on a standardised house with first floor bedroom or room of choice. Please call to discuss alternate delivery arrangements such as flats, tenement buildings etc. Orders outside the UK mainland or within Scottish Highlands / South West Counties or postcode areas not normally catered for by carriers are quoted on an individual basis and will incur a small surcharge, also extra delivery time will be required, therefore our usual 2 to 4 weeks may not be applicable. Overseas are be arrangement only - please call 0800 084 26 84 or email sales@tvbed.co.uk  

Please note, to comply with Finance rules, delivery can only be made to the addresses used on the finance application form, if delivery is required to an address other than that provided on the finance application form, please call our office to discuss procedure. It is important that any delivery address is included within your finance application

Delivery time of our TV Beds, TV Ottomans and Mattresses is approximately 2-6 weeks from order and aim to keep you informed of its progress throughout. Where FREE installation is offered, please ensure room is cleared prior to our installers attending and all passageways or routes are clear. It is also the customers sole responsibility to ensure that their choice of bed or mattress etc will fit in their room of choice and that access to said room is adequate enough to ensure goods to be installed. We do not accept any liability for accidental damage to your property when positioning your items. Our delivery or install service is free, on acceptance of your order, and the price you pay would remain the same whether we install or you collect from our hub.

If we do not gain access on a pre arranged delivery with you and need to return for a second time, this will incur a delivery charge payable before the second attempt. This may also create a delay in you receiving your goods. If you refuse any of our goods on a pre arranged delivery due to a change of heart, delivery charges will apply. 

All lead times given are based on estimated times from our suppliers and quoted in good faith. it is possible that your anticipated delivery time may be extended because we are not in your area every day. But rest assured we will be with you as soon as we can. Please be aware, that once your order is given to the install company or carriers, cancellation of an order may not be possible and charges may be applicable if cancellation is allowed.

Delivery/Collection Charges

If you are returning an item on delivery because of an error on our part or because it is defective we will be happy to change the product for the correct item or replace it with an exchange item, with no extra delivery charges being incurred. Otherwise you will be responsible for the original delivery and any additional collection charge and costs of any other services provided to you in connection with your purchase. This includes any product refused under Distance Selling Regulations.

Returns Policy

Defective Items

You can always return products if they are defective. Please note: we only accept returns of products that have been opened if they are defective. Should you find your products to be defective please fill in our Replacement Request Form within 48 hours of receipt of faulty goods.

Cancellations

If you are not totally satisfied with your purchase for any reason (excludes special orders). It is your responsibility to return any such items in a pristine saleable condition in their original box and or packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products please contact us within 7 days from the date of delivery by filling out our Returns and Cancellation request form giving the reason for return "Cancellation Request". Notification by telephone will not be sufficent to cancel. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The return address is: TVBed 22, Salisbury Road, Haydock. WA11 9XG.

Please note, if cancellation falls within DSR rules, you will be responsible for the costs of returning the goods to our depot and any associated delivery, collection and restocking costs. Certain manufacturers charges a 25% restocking fee, which will be passed on. We may arrange for collection of the product from your residence at your cost. You should be aware that once we begin the collection process, you will not be able to cancel any contract you have with us for services carried out by us. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price of the product within 14 working days. 

NestCo Ltd adhere to the U.K.'s distance selling regulations 2000. However, we regret that we cannot accept returns (if a trial is not offered) of the following products and will be exempt from the statutory 14 day cooling of period. 

Bases, pillows, duvets mattresses and accessories that have been unsealed and removed from the original packaging and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used.

Products that have been made to a bespoke size or personalised type and because of that cannot be sent on approval. Any credits in lieu of monies offered, have a time limit of 6 months from offer.
Your statutory rights are not affected.

Cancellation after receiving any free option/s

If for any reason, DSR or a fault,  you cancel your order but have received a free or subsidised option as an incentive with your complete order, the full value of that option/s including postage will be deducted from any refund.