Handmade mattresses can take approximately 1–2 weeks and may arrive separately from the supplier. All timings are estimates unless a guaranteed date is expressly agreed in writing.

Next-day delivery applies only to eligible products. Bed-only orders must be placed by 10am, Monday to Friday. Orders after the cut-off are processed on the next working day. Saturday delivery is included where available; Sundays are excluded.

Scottish estimates next-day service: Lower Scotland—G, EH, ML, KA, TD and DG: approximately 1–3 working days. Highlands—FK, KY, PA, PH, DD, AB, IV and KW: approximately 1–5 working days. The £49 fast-track charge still applies.

Installation is available Monday to Friday. A two-hour window will normally be sent by 6pm on the evening before delivery, followed by a message shortly before arrival.

The team can carry products up to four floors. Additional floors may incur a pre-agreed charge. Installation does not include fitting or connecting televisions or other electrical equipment.

• Clear the full route to the room.
• Provide enough space to assemble the bed.
• Dismantle and remove your existing bed.
• Protect light carpets, walls and delicate surfaces.

If nobody is available, the room is not ready or access prevents completion, a further £99 rebooking charge applies. The original installation fee is non-refundable where failure is outside our control.

We deliver within UK mainland only. Some rural and out-of-area locations carry a carrier surcharge. We will confirm any additional charge before arranging delivery.

Out-of-area postcodes

CF, EX, HR, LD, LL, NP, PL, SA, SY, TQ, TR, CA, DG, EH, FK, G, KA, KY, ML, PA, AB, DD, IV, PH, NR, CT, TN, BN, PO, SO, DT, BX and TA.

Individual quotation required

HS1–HS9; IV21–IV23; IV26–IV27; IV40–IV49; IV51–IV56; KA27–KA28; KW1–KW4; KW11–KW17; PA20; PA41–PA49; PA60–PA77; PA79–PA80; PH36–PH44; and ZE1–ZE3.

Delivery to these locations may take approximately 2–4 weeks.

We do not currently deliver outside UK mainland. Goods may be collected from our hub by prior arrangement or delivered to a UK freight forwarder organised by you. Our delivery responsibility ends once the goods are safely delivered to or collected by your chosen forwarder.

You are responsible for checking that the packaged bed can safely reach the chosen room. Consider doors, hallways, stairs, lifts, tight corners, parking, permits, large-vehicle access, gates, narrow roads and height or timed-access restrictions.

Tell us about restrictions as early as possible. Undisclosed access problems may result in reasonable collection, redelivery or further installation costs.

You can normally amend the delivery date without charge before dispatch. Once the order has been prepared or dispatched, reasonable costs already incurred may apply.

Contact us promptly to change the address. Finance purchases may need to be delivered to the address approved by the finance provider, with additional verification.

If nobody is available during the confirmed window, a failed-delivery charge will apply before another date can be booked. If you cancel instead, direct and reasonable delivery or recovery costs may be deducted where permitted by law.

Email sales@tvbed.co.uk if you wish to cancel or amend an order. If it has not been dispatched and no chargeable service has begun, we will normally cancel without charge. This does not apply to genuinely bespoke or personalised goods once work has started.

If goods have been prepared or dispatched, you may be responsible for direct and reasonable costs already incurred where the cancellation is not caused by a fault or our error.

For most products bought online or by telephone, you may cancel within 14 days beginning the day after delivery. After notifying us, you have a further 14 days to return the goods or make them available for an agreed collection.

You may inspect goods as you would in a shop. A deduction may be made for loss in value caused by assembly, use or handling beyond what is reasonably necessary.

Unless faulty, incorrect or not as described, you are responsible for the direct return cost. TV beds normally require specialist collection. We will confirm the charge before arranging it.

Refunds are made to the original payment method within 14 days after we receive the goods or satisfactory evidence of return. Where collection is agreed, the refund may be withheld until collection.

The statutory cooling-off right does not apply to goods made to your specifications or clearly personalised, or qualifying sealed hygiene-sensitive goods once unsealed. A standard item is not bespoke merely because it was ordered for you. These exclusions do not affect rights relating to faulty, damaged, incorrect or misdescribed goods.

There is no automatic right to return a non-faulty showroom purchase because you have changed your mind. Any discretionary return may include reasonable collection and handling costs.

Inspect packaging and products as soon as reasonably possible. Tell the crew about visible damage or missing boxes and ask them to record it. Signing for delivery without noting damage does not remove your statutory rights.

Contact us promptly with clear photographs or video at sales@tvbed.co.uk or 01942 718471. Depending on the circumstances, a repair, replacement, price reduction or refund may be available. We cover reasonable return or collection costs for faulty, damaged or incorrectly supplied products.

If you cancel or return the main product, any free promotional item must also be returned. If it is not returned, its stated selling price may be deducted where permitted by law. Contact us before opening a hygiene-sensitive promotional item if you are considering cancelling the main order.