Shipping policy
We want receiving your new TV bed to be as simple as possible. Choose from the three delivery options below.
1. FREE Room of Choice Delivery
Our standard delivery service is free and includes delivery of your order to a room of your choice, from the ground floor up to the third floor.
For items in stock, delivery is normally made within 5 working days. If you order a pre-order product, its expected arrival date will be shown on the product page.
What happens after you order?
- You will receive an order confirmation.
- Our delivery expert will contact you within 48 hours to arrange a suitable delivery date.
- Your delivery time slot will be sent approximately 24 hours before delivery.
- The driver will normally call around 30 minutes before arrival.
Some handmade mattresses can take 1–2 weeks and may be delivered separately, directly from the supplier.
Delivery times are estimates. Supplier delays, high demand, regional transit times or courier issues can occasionally cause delays, but we will keep you informed.
2. Next Day Room of Choice Delivery - £49
Next-day delivery is available on selected products marked on the relevant product page.
To qualify, bed-only orders must be placed by 10am, Monday to Friday. Saturday delivery is included where available; Sunday delivery is excluded.
After ordering, the carrier will contact you with a two-hour delivery window. On the morning of delivery, you will receive tracking confirmation by email and text.
This service includes delivery to a room of your choice, from the ground floor up to the third floor.
Orders placed after the 10am cut-off will be dispatched on the next working day.
Scottish delivery times
- Lower Scotland - G, EH, ML, KA, TD and DG: approximately 1–3 working days
- Highlands - FK, KY, PA, PH, DD, AB, IV and KW: approximately 1–5 working days
The £49 fast-track charge still applies where next-day delivery is unavailable due to the postcode.
3. Delivery & Installation - £99 per bed
Our experienced delivery team will:
- Deliver your bed to a room of your choice
- Unpack all components
- Assemble your TV bed
- Make sure the bed is ready for use
Delivery with installation is normally arranged within 5–10 working days. Remote areas, the Scottish Highlands and some South West postcodes may take longer.
Installation is available Monday to Friday only. The delivery company will send you a calendar so you can choose an available date. A two-hour time slot will usually be sent by 6pm on the evening before delivery, followed by a message approximately 15 minutes before arrival.
Please ensure:
- The route to the room is clear
- There is enough space to assemble the bed
- Your existing bed has been dismantled and removed
- Light carpets, walls and other surfaces are suitably protected
The team can carry products up to a maximum of four floors. Additional floors may incur a charge.
Installation does not include fitting or connecting televisions or other electrical items.
If nobody is available when the installers arrive, a further £99 rebooking charge will apply. If the bed cannot reach the chosen room because of access restrictions, the installation charge is non-refundable.
Installations are completed by an independent delivery and installation company. Any property damage caused during installation should be reported directly to that company.
Delivery Areas and Surcharges
We deliver within UK mainland only. We do not currently offer overseas delivery.
Some rural and out-of-area locations may carry a small surcharge passed on by the carrier. We still subsidise the main delivery cost and will confirm any additional charge before arranging delivery.
Out-of-area postcodes
CF, EX, HR, LD, LL, NP, PL, SA, SY, TQ, TR, CA, DG, EH, FK, G, KA, KY, ML, PA, AB, DD, IV, PH, NR, CT, TN, BN, PO, SO, DT, BX and TA.
Postcodes requiring an individual quotation
HS1–HS9; IV21–IV23; IV26–IV27; IV40–IV49; IV51–IV56; KA27–KA28; KW1–KW4; KW11–KW17; PA20; PA41–PA49; PA60–PA77; PA79–PA80; PH36–PH44; and ZE1–ZE3.
Delivery to these locations may take approximately 2–4 weeks.
Although we cannot deliver outside UK mainland, goods may be collected from our hub by prior arrangement. Alternatively, we can deliver to a freight forwarder organised by you.
Access Requirements
Before ordering, please check that the packaged bed can safely reach your chosen room.
Please consider:
- The width and height of doors, hallways and staircases
- Tight corners or awkward turns
- Stair or lift access to upper floors
- Nearby parking and any permits required
- Whether a large delivery vehicle can access the road
- Gates, height restrictions, narrow roads or timed access
Tell us as early as possible about any restrictions. Undisclosed access problems may lead to a failed delivery, an additional charge and a new delivery date.
Delivery Changes and Missed Deliveries
Can I cancel or change my delivery date?
You can cancel or amend your delivery date without charge before your order is dispatched. Once dispatched, the carrier will already have prepared your order and a redelivery charge may apply.
Can I change my delivery address?
For orders paid using finance, delivery must normally be made to the address included in the finance application. Please contact us before delivery if you need to discuss an address change.
What happens if I miss my delivery?
The carrier will send a time slot before delivery. If nobody is available to accept the order, a failed-delivery charge will apply before a new date can be booked. If you then cancel the order, the delivery costs incurred may be deducted from your refund.
Order Cancellations Before Delivery
You may cancel your order without charge before it is dispatched. If you cancel after dispatch, a 5% administration fee will be deducted from your refund to cover the preparation and delivery costs already incurred.
Returns Policy
We want you to be completely satisfied with your purchase. Before ordering, please check the product dimensions, room size and access route carefully. TV beds are large items, and return or collection charges may apply where a product does not fit for reasons unrelated to TV Bed.
Change of mind
You have 14 days from delivery to request a return.
To qualify:
- The item must be unused
- It must be in its original packaging
- It must be in a resaleable condition
- All manuals, cables, components and accessories must be included
You are responsible for the cost of returning unwanted goods. We may be able to arrange collection from your home at your cost. A restocking fee may apply where permitted.
Once the returned product has been received and inspected, the refund will be processed to your original payment method.
For health and hygiene reasons, pillows, duvets, mattresses and similar accessories cannot be returned once unsealed or removed from their original packaging, unless faulty.
Damaged or faulty items
Please contact us within 48 hours of delivery if an item arrives damaged, or as soon as possible if a fault develops during the warranty period.
We may ask for photographs or a short video so that we can assess the problem. Depending on the circumstances, we will offer an appropriate repair, replacement or refund.
How to request a return
- Email sales@tvbed.co.uk with your order details.
- We will explain the next steps and, where applicable, arrange collection.
- Once the goods have been received and inspected, we will normally process the refund within 7–10 working days.
Free or Subsidised Promotional Items
If you cancel or return an order after receiving a free or subsidised promotional item, its full recommended retail price and any associated postage costs may be deducted from your refund if the item is not also returned in its original, unused condition.
